Interpersonal Skills- This begins with being a good listener. Being an effective product development service provider frequently demands great flexibility in order to work with many different personalities and work perspectives. Any “consultant ego” needs to be checked at the door.
Human factors are often as significant as the technical issues. Technical advise must always be delivered with tact and professionalism. A good service provider builds bridges between project staff members while simultaneously achieving directed goals.
Project Documentation & Legacy- Product development activities must be adequately documented so that clients are not held hostage for information as soon as the services company completes the project. Some parties view their limited documentation as job security whereas AM1 views good documentation as an important part of a job well done.
Product Development Cost- While there are clearly dollar costs involved with hiring an outside firm, the hidden costs can be substantial if the preceding key ingredients are lacking. Similarly, a good design services company can be a manpower multiplier within a client’s organization through their own personal work ethic and pursuit of technical excellence, inspiring others to raise their own level of performance as well.
If a technical task can be precisely quantified and defined, AM1 can bid the effort for a fixed-cost or basic hourly rate. Larger projects that also involve the customer’s staff must necessarily be handled on an hourly basis. AM1’s value-added to any project is maximized if the customer has at least one of their staff involved on the project.
The Golden Rule: Protect every client’s intellectual property as if it were their own while delivering exceptional value to further each client’s business and technical objectives.